Where do you ship?
We currently ship only within the United States. Standard shipping is free on every U.S. order.
How long does shipping take?
Orders are normally processed within 1–2 business days. After shipment, standard delivery generally takes another 4–6 business days.
Will I receive tracking information?
Yes. A tracking number is provided after your order ships. It may take a short time for the carrier's tracking system to update.
Can I cancel my order?
You may request cancellation before your order ships. Once an order has been shipped, cancellation is no longer available and the Refund Policy applies.
What is your return and exchange policy?
Eligible products may be returned or exchanged within 30 calendar days after delivery, including no-reason returns.
Who pays for return shipping?
We provide a prepaid return shipping label for approved returns. Return shipping is covered for eligible no-reason returns as well as damaged, defective, incorrect, or missing items.
Are there any products that cannot be returned?
Custom-made products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are not eligible for no-reason returns. These exclusions do not limit rights or remedies that may apply to damaged, defective, incorrect, or missing items.
When will I receive my refund?
Once an approved return is received and processed, the refund is issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.
What payment methods do you accept?
Checkout is processed in USD. Eligible cards may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, depending on availability at checkout.
Will I be charged sales tax?
Taxes are collected when required by applicable law. The final amount, including any applicable taxes, is shown at checkout.
What products do you offer?
Our current collection includes tumblers and travel cups, reusable water bottles, lunch and food-storage essentials, backpacks and carry bags, drinkware accessories, cleaning tools, and family and pet mealtime accessories. Product availability may change over time.
Where can I find product care and safety information?
Please refer to the applicable product page, packaging, and manufacturer instructions for product-specific information such as capacity, materials, compatibility, cleaning, care, temperature limits, and safety recommendations.
How can I contact customer service?
For questions about products, orders, shipping, returns, exchanges, or payments, contact us using the information below.
Store Name: SimpleModern
Email: Support@simplanionse.shop
Phone: (614) 390-7608
Address: 3550 East Broad Street, Columbus, OH 43209, United States
Customer Care Hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).